New Safety Reporting Process (L-L, M-M/L and Verified Listener Behavior Report)

If you're having trouble viewing this post, please click into this eye-friendly document.

Hello, everyone! I have exciting news on the safety front!

We will be closing our main safety report forms and directing all reports to go through the Help Desk

What does this mean?
Easier streamlined process.
No more forms and additional complicated steps to submit screenshots.

We have closed the following forms:
L-L
M-M/L
Verified Listener Behavior Report

We no longer use the above forms for submissions. If you click on them, you will instead see a list of instructions for how to submit your report through our Help Desk. Please follow these instructions:

Help Desk - > select Report a Listener
OR
Help Desk - > select Report a member (non-listener)

In the Description box, please fill answer these questions:
1. Your 7 Cups username:
2. The name of the listener you’re reporting:
3. The date of the incident:
4. Where did you encounter this user?
5. Reason for your report:
6. Attach any screenshots that apply to the situation you are reporting

If you're for whatever reason unable to access the Help Desk, please email your report to community@7cups.com

Note: All behavior reports go to the Help Desk including group support rooms, forums, 1-1 chats etc. If you are unsure how to file a report, contact anyone on the Community Team.

All reports generally receive a response within 72 hours. We’ll be working on updating areas of the site to reflect this new protocol. The forms will remain active as links until this process is completely integrated and normalized.

We hope this helps with feeling more secure in your reporting and makes the process much simpler. Let us know if you have questions.